Refund policy

At Rapaper, we want every customer to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a simple and customer-friendly return and refund process.

30-Day Free Return Policy

We accept return requests within 30 days from the date your order is delivered. Returns are free within this period, provided that the item meets our return conditions.

To be eligible for a return, the item must be:

Unused and in its original condition
In the original packaging, if applicable
Free from damage, stains, odors, or signs of wear
Returned with all included accessories or product parts

Non-Returnable Items

Certain items may not be eligible for return, including:

Items that have been used, damaged, or altered by the customer
Items returned after the 30-day return period
Products without original packaging or missing parts
Items marked as final sale, if applicable

How to Request a Return

To start a return, please contact us at:

Email: support@rapaper.store

Please include your order number, full name, and a brief reason for your return request. Our support team will review your request and provide return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval status of your refund.

If approved, your refund will be processed to your original payment method. Please note that it may take several business days for your bank or payment provider to post the refund to your account.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@rapaper.store. Include your order number and clear photos of the issue so we can review your case and provide the best solution.